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Customer Service

Welcome to NZwatches.
NZwatches and its affiliates provide their services to you, subject to the following conditions. When you visit or shop at our website ("Site"), you agree to these conditions. Please read them carefully. In addition, when you use any current or future NZwatches service or visit or purchase from any business affiliated with NZwatches, whether or not included in this site, you also will be subject to the guidelines and conditions applicable to such service or business.

Shipping & Delivery

Shipping
While we try to ship every customer's order as fast and hassle-free as possible, there are some situations that are beyond our control. Please take note of the points below to avoid any misunderstanding.

Delivery Time
Shipment is made as soon as payment is received for the order(s) you made.
Depending on the shipping method you selected during the order process, your order(s) will reach you as fast as 5-10 working days for international buyers.
The time required for customs clearance is not counted in the delivery standard. 

Shipping Costs
Shipping costs for orders from NZwatches depend upon the method and option you choose. You can choose to group items into as few shipments as possible.
If you refuse a shipment for any reason, you will be responsible for the cost of shipment, and pay for it.

Customs
You may be subject to import duties and taxes, which are levied once your order reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from NZwatches, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Privacy & Security

NZwatches is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our websites, you are consenting to the information collection and use practices described in this privacy statement.


Our collection of information
Information collected directly from you generally, you can visit NZwatches websites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:


Contact details, such as Your Personal / Company Details (First name, last name, email, physical address, Telephone and Fax number, company Name);


Financial information (including credit card or account information);


Enquiries about and orders for our products and services;


Information used to customize and facilitate your use of our websites, including login and technical information;


You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.


We collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within NZwatches sites. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which you linked to our site. We do not link this information to your identity.


Our use of information
We use your personal information to deliver services or carry out transactions you have requested, such as providing information on NZwatches products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites, and so forth. With your permission, we may use your personal information gathered via our websites to inform you of products or services available from NZwatches. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication.


Our use of cookies
Cookies are small files that websites save to your hard disk or to your browser's memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyze visitors' use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our websites (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of NZwatches' websites or other websites that you visit.


Disclosure of your personal information
Except as described below, personal information you provide to NZwatches through our websites will not be shared outside of NZwatches and its controlled subsidiaries and affiliates without your permission.
NZwatches contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, processing transactions, and analyzing our websites. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.


In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.


Security
This website takes every precaution to protect our customer's information. When customers submit sensitive information via the website, such information is protected both online and off-line.


During certificate enrolment, where sensitive information is required, the transmission of information is encrypted and protected using Secure Sockets Layer (SSL). This includes the submission of any payment information such as credit card details.


We use SSL encryption to protect sensitive information online and do everything in our power to protect user-information off-line. All of our customer's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example billing administration or the development team) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.


Reviewing your personal information
In some cases, you can review and correct personal information provided through our websites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our websites or ask NZwatches to stop using it by completing our Contact Us form. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.


Links to other sites
Our websites may contain links to other sites such as NZwatches distributors and sales affiliates, professional and government organizations, and publications. We also link to third-party providers that host, maintain and operate on-line training curricula. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.


Enforcement of this privacy statement
If you have questions regarding this statement or our handling of your personal information, please Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.


Changes to this privacy statement
NZwatches may occasionally update this privacy statement. When we do, we will revise the "last updated" date at the top of the privacy statement. We will obtain your opt-in consent for any updates to this privacy statement that materially expand the sharing or use of your personal information in ways not disclosed in this privacy statement at the time of collection.

Returns & Replacements
NZwatches will only refund or credit you if the product is dead on arrival (DOA). We suggest you to make your decision carefully as we will not refund you if you changed your mind. For fair business practice, we cannot pass on your used or opened item to next customer. NZwatches does not sell used, re-furbished, tampered items. You have 3 business days to report your DOA item for a refund or credit to be approved. Please note that customers are responsible for returns postage costs.
However, the watch must be returned to us in BRAND NEW condition with all protective plastics / tape, hang tags, user manual, box and accessories intact.

It is important that you do not wear it and do not adjust the link or the strap. Please understand that it is almost impossible for a watch to be worn, even for a short period of time, and for the watch not to be blemished or scratched in any way. Specially for the leather strap, the hole of the strap will become a bit bigger after using it.

When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.
Cancellation of Orders
If you decide to cancel your order after it has been placed, we reserve the exclusive right to charge you a re-stocking and admin fee. For orders under $100.00 USD, we will charge $15.00 USD and for orders above $100.00 USD we will charge $20.00 USD. This fee is waived if it presents stock availability problems in which we will advise you of immediately. 
Warranty

NZwatches.com's warranty covers the manufacturing defects in the movement of the watch for the warranty period. It does not cover damage due to improper, rough or careless treatment, damage by fire or other natural calamity, cases, buttons, straps, crystals, scratches, bracelets, diamonds,battery, stems, or water/condensation issues. All shipping costs are the responsibility of the customer. Please contact NZwatches prior to shipping your watch for warranty service. The warranty is void if anyone other than NZwatches.com services the watch in any way or opening the case. Please note that customers are responsible for returns postage costs.


Please note that NZwatches’s nor any manufacturer's warranty covers water damage or problems arising from water entering the case of the watch. Please refer to the manufacturer's guidelines regarding the water resistance of your watch and correct operating procedures.

Degree of Water Resistance

*Only watches marked with the words "DIVER'S WATCH 200M" can be worn while scuba diving (with air tanks).
**Even if a watch is water-resistant, do not operate its buttons or crown while it is submersed in water or wet.However, "DIVER'S WATCH 200M" casing models permit underwater button operation.
***After submersion in seawater, use plain water to rinse all salt and dirt from the watch.
****Even if a watch is water-resistant, avoid wearing it in the bath or in area where detergents (soap, shampoo, etc.) are being used. Such conditions can reduce water resistance.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY NZWATCHES ON AN "AS IS" AND "AS AVAILABLE" BASIS. NZWATCHES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NZWATCHES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NZWATCHES DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM NZWATCHES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NZWATCHES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Terms & Conditions

Electronic communications
When you visit NZwatchesor contact us, you are communicating with us electronically at your initiative. You consent to receive communications from us electronically. We will communicate with you by e-mail/ telephone/ fax or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of NZwatchesor its content suppliers or respective product manufacturers, and is legally protected by international copyright laws. The compilation of all content on this site is the exclusive property of NZwatchesand protected by international copyright laws including those in your country. All software used on this site is the property of NZwatchesor its software suppliers and protected by international copyright laws.

License and Site Access
NZwatches grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of NZwatches. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of NZwatches. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of NZwatches and our affiliates without express written consent. You may not use any meta-tags or any other "hidden text" utilizing NZwatches' name or trademarks without the express written consent of NZwatches. Any unauthorized use terminates the permission or license granted by NZwatches. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of NZwatches so long as the link does not portray NZwatches, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any NZwatches logo or other proprietary graphic or trademark as part of the link without our express written permission.

Your Account.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. NZwatches does sell products for children, but it sells them to adults, who can purchase with a credit card or means of proper payment via regulated channels. If you are under 18, you may access NZwatches only with involvement of a parent or guardian. NZwatches and its affiliates reserve the exclusive rights to refuse service, terminate accounts, remove or edit content, or decline orders in their sole discretion.

I.P addresses are recorded at our site selectively, these legally serve as a record of your activities at our site. In the event of illegal actions or any intent, attempts, actions by you that affect our effectiveness to conduct our business, they will be submitted for any investigations related; at our sole discretion. We reserve the full rights to pursue legal recourse with international laws; or those within your country.

Product descriptions
NZwatches and its affiliates attempt to be as accurate as possible. However, NZwatches does not warrant that product descriptions, photos, color or other content of this site is accurate, complete, reliable, current, or error-free. The colors of the product photos may differ slightly from the original. Also, the colour shown on your computer monitor may differ slightly from actual product colour, which depends on your monitor settings. 

Applicable Law
By visiting this site, you agree with the international laws and those within your country, without regard to principles of conflict of international laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and NZwatches or its affiliates.